Terms & Conditions

Kindly review the following information attentively.

Please be aware that the meanings and properties associated with healing crystals do not constitute medical advice or serve as a replacement for professional medical treatment. All information provided on our website is derived from a combination of research and personal experiences. Given that the effects of crystals can vary from person to person, Beyond Grateful cannot guarantee specific results from their use.

Additionally, as crystals and stones are products of nature, it is normal to observe minor imperfections such as small holes, cracks, and traces of other minerals both on and within them. Handling crystals requires delicacy due to their fragile mineral composition. Throughout the processes of cutting, polishing, and finishing, often done by hand, minor dents, chips, nicks, or scratches may occur. Consequently, polished crystals may not achieve absolute smoothness and might display some cracks, marks, or indentations. Where possible, Beyond Grateful will show as much detail as possible within the pictures, however, please get in touch if you wish to see some specific detail and we will do our utmost to cater for those needs

All measurements are taken by eye and may slightly differ from the actual dimensions.

Beyond Grateful strives to accurately portray the colours of our products in photographs, capturing the ambiance of the environment where the photos were taken. However, variations in crystal colours may arise under different lighting conditions, and we cannot guarantee the precise representation of colours on your devices.

Additionally, Beyond Grateful cannot be held responsible for any products lost during shipping or delivery issues. Buyers are advised to reach out to the relevant postal and delivery services to address any concerns or problems that may arise.

By placing an order for a product through any of the described methods ("Order"), you are expressing your intention to purchase it at the stated price, subject to these Terms.

Upon placing your order online, you will receive an email confirmation from us acknowledging its receipt. This confirmation email is generated automatically to ensure you have documentation of your order details.

Beyond Grateful reserves the right to cancel any sale and refrain from supplying products if deemed reasonable, and may alter or cease the availability of products at its discretion. In the event of an order cancellation, any payment made for the products will be fully refunded, preserving your statutory rights.

Each new order is considered distinct and treated individually.

If you wish to purchase products through this website but prefer alternative payment methods, we are open to considering your request. Please reach out to us using the contact link provided on the website.

Pricing:

Sales within the UK are inclusive of VAT at the prevailing rate. For overseas shipments, please contact us directly as we do not facilitate international orders through the website, however, we will consider in certain circumstances.

While we strive for accuracy in pricing on Beyond Grateful, errors may occur. In such cases, if a pricing error is detected in your order, we will promptly notify you using the contact information provided. You will then have the option to confirm your order at the correct price or cancel it. If we are unable to reach you, the order will be treated as cancelled, and any payment made will be fully refunded.

All listed prices on beyondgrateful.co.uk are in GBP and include shipping costs for orders over £15 (unless otherwise stated). We utilise various couriers such as Royal Mail, InPost, Yodel, and Evri, depending on the delivery address specified.

For transactions we do agree outside the UK, customers are responsible postage costs and for any Import Duty/Tax in their respective countries. We regret that we cannot provide guidance on these costs; kindly consult your local customs office for assistance.

Payment:

Payment for your order must be completed before delivery. You can make payments via credit card, debit card, or PayPal.

To ensure secure online transactions, your credit/debit card details will be encrypted to minimise the risk of interception during transmission over the Internet.

Your credit card company may conduct security checks to verify the legitimacy of the order.

All order details and invoices will be sent to the credit card billing address, not the delivery address, in cases where the named recipient differs.

Availability:

While we endeavour to keep beyondgrateful.co.uk updated, we cannot guarantee the perpetual availability of any specific product. If we are unable to fulfil a product, you will not incur charges, and we will issue a full refund

All offers are subject to stock availability. In the event that a product you ordered is unavailable, we will notify you promptly, giving you the option to cancel the order and receive a full refund. (Please see our Returns and Refunds policy for full details)

Delivery:

beyondgrateful.co.uk delivers to all UK destinations (subject to courier companies' regulations). Some couriers require a signature upon delivery, so please provide an address where someone can sign for your products - this is dependant on the product purchased (smaller items will not require a signature unless otherwise stated)

We aim to deliver products within 4-10 working days under normal circumstances. However, in exceptional situations, we will keep you informed of any delays to your order.

While we strive to adhere to the delivery time frames stated on the website, we cannot be held liable for any losses incurred due to late delivery.

If products are not delivered within the estimated time frame provided, please contact us via email. We will make every effort to expedite your order or, if preferred, facilitate a full refund.

We advise ordering from beyondgrateful.co.uk with sufficient lead time to mitigate any potential inconvenience resulting from delivery delays, as we cannot be held responsible for such occurrences.

These terms do not diminish your statutory rights as a consumer.

Copyright and Intellectual Property:

beyondgrateful.co.uk does not confer any rights or interests in copyright or intellectual property rights associated with any product, nor does it authorise the reproduction of said products without explicit consent.

The copyright pertaining to beyondgrateful.co.uk and its content, including software, web pages, and associated materials, is owned by or licensed to beyondgrateful.co.uk, unless otherwise specified. Unauthorised use, copying, or alteration of this content is prohibited without our expressed consent.

Copyright extends to the design, aesthetics, and visual elements of beyondgrateful.co.uk, as well as all photographs and marketing materials featured therein.

You may utilise beyondgrateful.co.uk for personal, non-commercial purposes only, such as viewing, copying, and printing segments of the website for the sole purpose of placing orders. Any other use of the materials on beyondgrateful.co.uk is strictly prohibited.

beyondgrateful.co.uk makes no warranties or representations regarding any other trademarks, including those of featured brands on the website.

Marketing Communications:

If you have previously ordered products from beyondgrateful.co.uk, it is possible that we already have your information and may use it to contact you about offers, events, or related activities that may interest you.

For existing customers, we will continue to provide updates unless you opt out.

Rest assured, we do not inundate you with emails, but we aim to keep you informed about developments on beyondgrateful.co.uk periodically.

We do not sell, trade, or rent your personal information to third-party companies.

beyondgrateful.co.uk will not send you marketing emails or share your information with third parties without your consent, unless already obtained.

Cookies:

To enhance our service and improve beyondgrateful.co.uk, we may utilise cookies, which are small files stored on your hard drive containing information about your internet activity (e.g., prior visits to beyondgrateful.co.uk).

If you prefer not to have cookies utilized while using beyondgrateful.co.uk, you can adjust your internet browser settings accordingly. Instructions for doing so can typically be found in your computer's help file.

REVISED TERMS OF SERVICE

Feel free to check out the latest version of the Terms of Service on this page whenever you'd like.

We retain the right, solely at our discretion, to modify, alter, or substitute any portion of these Terms of Service by publishing updates and amendments on our website. It's up to you to periodically review our website for any updates. Your ongoing usage of or entry to our website or the Service after any modifications to these Terms of Service are posted indicates your acceptance of those modifications.